Our deposit and reservation policy is designed to protect both our customers and guides with the fairest terms in the industry

1. Deposit and Payment Terms

• Non-Refundable Deposit: A deposit is required at the time of booking to secure your reservation. This deposit is strictly non-refundable if the customer cancels or fails to show. It only represents a small percentage of the total tour cost.
• Final Payment: The remaining balance of the total tour price must be paid in full on the day of the tour before the commencement of services.

2. Cancellation by Operator

• Company Cancellation: If we (the operator) must cancel the tour for any reason—such as equipment failure, guide illness, or insufficient numbers—and cannot provide a suitable alternative, you will receive a full refund of your deposit.

3. Force Majeure Policy

• Definition: “Force Majeure” refers to extraordinary events beyond the control of either party (e.g., natural disasters, pandemics, government restrictions, etc.) that make the tour impossible or unsafe.
• Credit Option: In the event of a Force Majeure cancellation, the deposit is converted into a Future Travel Credit valid for one (1) year from the original tour date.
• Transferability: This credit is fully transferable. You may pass it to another person, provided you notify us in writing before they book.

4. Customer Cancellations

• Forfeiture: If you cancel for personal reasons not covered by Force Majeure, the deposit is forfeited.